Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cladsaustralia@gmail.com. Please note that returns will need to be sent to the following address: 35 market rd, Sunshine ,Vic 3020. 

If your return is accepted, we will need you ship the Items sent back to us and  without first requesting a return items will not be accepted. 

You can always contact us for any return question at cladsaustralia@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For us to process the damages and process the claim . we need you to truly disclose the damage information as  insurance companies have the right to investigate claims to ensure they are valid, they are also subject to specific legal requirements. These requirements aim to protect policyholders and ensure fair treatment.

[Provide a detailed description of the incident, including the circumstances under which the damage occurred. For example, was the product damaged during loading, unloading, transportation, or storage? What was the nature of the damage (e.g., breakage, scratches, water damage)?]

Damaged Items:

[List all the damaged items and their estimated value. MUST, provide supporting documentation such as photos or receipts.]

  • Proof of the damage happened in transport or before arrives at your place.
  •  Must inform the transport driver or provider to witness  the damage and record the proof of damage.
  • You have the right to refuse the item if in damage condition.Once accepted its your repocibility keep the item in good condition.
  • Its very important that the evidence of the transport damage must be pictured.so must take photos of the clear out side package damages.
  • individual damages of the internal items.
  • we shall process the damage incident with the insurance and  pay you the claim.
  • Damaged Items Must be notified with 24 hrs of recival.

Carrier Information:

  • Carrier Name: [Name of the carrier]
  • Job number 
  • Truck Registration 
  • Driver Identification 
  • Arrival Date and Time 


Exceptions / non-returnable items
Certain types of items cannot be returned, like Discounted Items, custom products (such as special orders or personalized items), and Unpacked  goods.Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges Strictly " NO Change of mind "Policy 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


48 Hrs Cooling off period
Notwithstanding the above, if the merchandise is being deliverd into the site, you have the right to cancel or return your order within 2 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cladsaustralia@gmail.com.

Refund Policy for Clads Australia

Thank you for shopping with Clads Australia. We appreciate the trust you have placed in us and are committed to providing you with a satisfactory shopping experience. Please read our refund policy carefully before making a purchase.

  1. Refund Eligibility:

    • We accept refund requests for eligible products within 2 days from the date of purchase.
    • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.

  2. Non-Refundable Items:

    • Customized or personalized items cannot be refunded unless they are defective  upon receipt.
    • Clearance or discounted items are non-refundable.
    • Damaged or Transport related  damages strictly need  the witness of damage in transport before accepting the delivery.

  3. Refund Process:

    • To initiate a refund, please contact our customer support team at
      cladsaustralia@gmail.com  within 2  days of receiving your order.
    • Provide your order number, a detailed explanation of the reason for the refund, and clear photographs if the item is damaged or defective.
    • Our customer support team will review your request and guide you through the return process.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item is defective or  damaged.
    • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.

  5. Refund Confirmation:

    • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3 to 5 business days.

  6. Late or Missing Refunds:

    • If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company.
    • If the issue persists, contact us at cladsaustralia@gmail.com
       for further assistance.

  7. Exchanges:

    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.

  8. Cancellations:

    • Orders can be canceled within 24 hours of purchase. Once the order is processed, it cannot be canceled, and the refund policy will apply.

  9. Contact Information:

    • For any questions regarding our delivery and return policies, please contact us at cladsaustralia@gmail.com 

  10. Return rules summary

    • Returns accepted for 14 days

    • Customer provides return shipping

    • 25% restocking fee

    • No Return on sale/Discounted  items