Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cladsaustralia@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will need you to ship the items back to us. Without first requesting a return, items will not be accepted.

You can always contact us for any return question at cladsaustralia@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For us to process damages and claims, we need you to disclose the damage information, as insurance companies have the right to investigate claims to ensure they are valid. These requirements aim to protect policyholders and ensure fair treatment.

Provide a detailed description of the incident, including the circumstances under which the damage occurred (e.g., loading, unloading, transportation, or storage). Specify the nature of the damage (breakage, scratches, water damage, etc.).

Damaged Items:

• List all the damaged items and their estimated value.
• Provide supporting documentation such as photos or receipts.

Important: Proof that the damage happened in transport or before arrival must be provided.

• Inform the transport driver or provider to witness and record the proof of damage.
• Take photos of outside package damages and individual damages of internal items.

We shall process the damage incident with the insurance and pay you the claim.

Carrier Information:

• Carrier Name: [Name of the carrier]
• Bill of Lading Number: [Bill of Lading Number]
• Shipping Date: [Date]

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must still be in the same condition as received: unworn, unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

• If approved, you’ll be automatically refunded on your original payment method within 10 business days.
• If more than 15 business days have passed since we approved your return, please contact us at cladsaustralia@gmail.com.

Refund Policy for Clads Australia

Thank you for shopping with Clads Australia. We appreciate your trust and are committed to providing you with a satisfactory shopping experience. Please read our refund policy carefully before making a purchase.

Refund Eligibility:

• We accept refund requests within 14 days from the date of purchase.
• Items must be unused, in original packaging, and in the same condition as received.

Non-Refundable Items:

• Customized or personalized items (unless defective/damaged)
• Clearance or discounted items

Refund Process:

• Contact cladsaustralia@gmail.com within 15 days of receiving your order.
• Provide order number, explanation, and photos (if defective/damaged).

Return Shipping:

• Customer pays for return shipping unless defective/damaged.
• Use a trackable shipping service and purchase shipping insurance for high-value items.

Refund Confirmation:

• Once received and inspected, you’ll be notified of approval/rejection.
• If approved, refund will be processed within 3–5 business days.

Late or Missing Refunds:

• Check with your bank or card company if not received within timeframe.
• If still not resolved, contact cladsaustralia@gmail.com.

Exchanges & Cancellations

We only replace items if they are defective or damaged. If you need to exchange for the same item, contact our support team.

Orders can be canceled within 24 hours of purchase. Once processed, orders cannot be canceled.

Return Rules Summary

• Returns accepted for 7 days
• Customer provides return shipping
• 25% restocking fee
• No returns on sale/discounted items
• No claim of damages after leaving the warehouse
• Please check all stock before leaving warehouse

Contact Information

For any questions regarding our delivery and return policies, please contact us at: cladsaustralia@gmail.com